Remove tickets that are emailed

[Rebecca Harvey]

Hello,

I’ve got a client who is posting tickets out to their customer (because that is how they do things) they do not want the tickets to also be on email / mobile phone etc. Is there anyway to switch this off for the time being?

Happy with the rest of the process, it’s just the ‘tickets’ on an email / that email that isn’t needed.

Kind Regards,

Rebecca.

[Rebecca Harvey]

Hello,

Is there any information on this ticket that you can send me / a reply?

Thanks,

Rebecca

[Brendan]

Hi Rebecca,

Thanks for emailing support and sorry for the delay… we are experiencing a high ticket volume this week.

This question has come up before and we do have a way to help disable the email from being sent. Please check how to disable ticket email.

Thanks,
Brendan

[Rebecca Harvey]

You are an absolute star thank you! I’ll admit I didn’t check the other tickets as I’m not familiar with this site for support. I’ve applied the code now to my site. Thanks again!

[Brendan]

Awesome! Glad it worked

Thanks,
Brendan

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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