Remove or hide Send RSVP confirmation to: field

[Ren]

Hi. I just create a rsvp form but i think this field is redundant because i asked for the email and the name of the attendee before in the form. so this creates addional steps for the user and is terrible for User experience,

so is there any chance to remove or hide this field? do i lose the confirmation email to the attendees?

Thank you

[Trisha]

Hello, Rene!

Thank you for using The Events Calendar! I can help with this ?

I understand what you mean! It’s going to be important for you to keep the fields that you’ve pointed out as that email is definitely the one that is used to send the confirmation email to the attendee. An alternative would be to remove any duplicate fields from the custom fields you added.

Does this help answer your question? Let me know how it goes!

Cheers,
Trisha

[Ren]

let me see if i understand.

you are telleing me that i should delete the custom email and name fields from the form so the RSVP email will be the email and name?

But what if this customer buy 2 tickets and the attendee information will be asked with only one email isntead of two of each attendee.

thank you

[Trisha]

Hi, Rene,

Yes, that is what I am suggesting…however you bring up a valid point and it’s a use case I hadn’t thought of. As of right now, there isn’t a workaround but I will discuss with one of our developers in the morning and see if there’s something we can find.

Stay tuned!

Cheers,
Trisha

[Trisha]

Hi Rene,

I’ve done some searching and the best way I can find to help the user experience in your situation would be to pre-populate the second set of fields with the logged in users email address. This would require that the user is logged in, of course, I’m not sure how you have payments set up.

One approach to achieving that is overriding the rsvp.php template file. You can learn more about overriding calendar templates in our Themer’s Guide, but it basically boils down to this:

• Make a copy of the rsvp.php template. It is located at wp-content/plugins/event-tickets/src/views/tickets/rsvp.php
• Make a new folder in your theme called tribe-events
• Make a new folder in that one called tickets
• Drop your copied rsvp.php file in that last folder

Now that the template is in your theme, you can modify it to suit your needs. To change the email field to be pre-populated, you could change line 121 to be like this >

<input type="email" name="attendee[email]" id="tribe-tickets-email" value="<?php $current_user = wp_get_current_user(); echo $current_user->user_email; ?>">

Does this help answer your question? Let me know how it goes!

Cheers,
Trisha

 

[Ren]

thank you i will try it and i will tell you.

[Ren]

by the way, i’m using woocommerce for paid events. My special concern is about the user experience. mainly because woocommerce has a checkout form. and the payment gateway has a form also, so my customers are prompted to fill 3 times the same data.

this is killing my conversions compared with the system we had before consisting in a simple gravity form.
we are evaluating the plugin and even when there are some clear benefits of event management and a nice event list display,
the rsvp and ticket system is not so user friendly compared as a simple gravity form. and in terms of web design simplicity is a must

[Trisha]

Hi, Rene!

I hope things are well with you!

Since we haven’t heard from you for a while I’m going to go ahead and close this conversation, but as always, if you need anything else feel free to reach out! I’m happy to help 🙂

Cheers,
Trisha

[Author]

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