Remove license key

[Dennis]

What’s the proper process to remove a license key instance from a site you no longer maintain?

When I renewed our Developer License recently, I realized that a site we haven’t managed for approximately a year is still using our Developer License. Actually, they were using several of them between local, dev, staging and production versions of the website.

Since the license is not perpetual, I’m not interested in having sites another agency is managing count against our Developer License. At the time of renewal I revoked all the licenses pertaining to those sites, but I noticed today that the production server popped back up in our list of licenses.

What’s the best way to prevent this? Clearly they still have the license key number.

Thanks!

• This topic was modified 10 years ago by Dennis. Reason: poor grammar
• This topic was modified 10 years ago by Hunter.

[Hunter]

Hey Dennis,

Welcome back and sorry to hear about the troubles. I would recommend reaching out through our Contact page and provide any more information you have about the rogue license key. You can also link to this forum thread for reference and we’d be glad to help out.

Let me know if this helps and thanks for choosing PRO!

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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