Remove Eventbrite Post Featured Image

Home Forums Ticket Products Eventbrite Tickets Remove Eventbrite Post Featured Image

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #996655
    capacitycanada
    Participant

    Hi there,

    I’m trying to remove the “Featured Image” on an event post that is imported using the Eventbrite importer. If I remove the image, it just comes right back and adds new images every time to my media library. Is there any way to turn this off or is this a bug?

    Cheers,
    Shub

    #996793
    Nico
    Member

    Hey Shub,

    Thanks for reaching out to us! I’ll help you out on this one 🙂

    That doesn’t sound like a bug, I guess the sync is just not aware if you deleted the image or not. To be sure, you want to totally disable the image import from EventBrite or just the image update?

    Not sure if this is possible at all but I will try to find a proper workaround.

    Best,
    Nico

    #997593
    capacitycanada
    Participant

    Hey Nico,

    Thanks for the reply. Ideally if it pulls, we just want the ability to remove it. Our temp workaround is to delete the image from the WordPress media library.

    Cheers,
    Shub

    #998031
    Nico
    Member

    Hey Shub,

    Thanks for the clarifying that up! Unfortunately there no easy way to achieve this -no way to filter this technically- so I’ve logged a ticket for this and it will be added to the next release of the plugin.

    One way around could be doing something like what Barry suggests in this thread: https://theeventscalendar.com/support/forums/topic/regarding-featured-image/

    I’ll try to craft a similar snippet for your case, but no sure if this is possible at all.

    Thanks for your patience on this,
    Best,
    Nico

    #998386
    capacitycanada
    Participant

    Hi Nico,

    Thanks for the reply – looking forward to the resolution.
    In the mean time, we’ve found a (very) crude solution – deleting the image from the media library seems to work.

    Thanks,
    Shub

    #998533
    Nico
    Member

    Hey Shub,

    I’ve tried a couple of fixes for this, but unfortunately there’s no easy way of blocking this sync 🙁

    This will not be included in the upcoming release as it was already on QA phase when I logged this, but it’s targeted to the next release. I also linked this thread to the ticket so you’ll get noticed when this is done 🙂

    Do you think you can hold on with the -crude- solution you’ve found till this is fixed?

    Thanks for you patience on this,
    Best,
    Nico

    #1001810
    Leah
    Member

    Hi there,

    I wanted to report back to you on the status of this issue. Your report is tracked in our internal system and a fix is on our to-do list, but we were not able to fit it into our upcoming 3.12 release. Please know that the issue is still very much on our radar and we will be working on it for a future release. We appreciate your patience while we work to improve our plugins. Thank you for using The Events Calendar!

    Best,
    Leah
    and The Events Calendar team

    #1006397
    Support Droid
    Keymaster

    This topic has not been active for quite some time and will now be closed.

    If you still need assistance please simply open a new topic (linking to this one if necessary)
    and one of the team will be only too happy to help.

Viewing 8 posts - 1 through 8 (of 8 total)
  • The topic ‘Remove Eventbrite Post Featured Image’ is closed to new replies.