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When installing the 4.2 updates today, I received the Fatal Error referenced above when updating Event Tickets Plus. The message in the error log is:
Fatal error: Class ‘Tribe__Tickets_Plus__Commerce__WooCommerce__Main’ not found in /nas/content/live/ngpa/wp-content/plugins/event-tickets-plus/src/Tribe/Commerce/Loader.php on line 66
We deactivated the plugin and restored the site from a backup. Following the advice written above, I tried updating The Event Calendar first. That plugin update never finished. We’re on a fast server on WP Engine and the update just never returned. It didn’t kill the system but it also did not finish. After a while, I gave up and restored the backup again.
I’ll wait for further recommendations from you folks before attempting to apply any of the 4.2 updates.
Howdy Brian!
I would love to help you with this. Thank you for giving the update another try with The Events Calendar updating first. I see you have been researching this.
We are still not totally clear the exact circumstance this happens in, but do have a couple of suspicions. To be clear, were you updating Event Tickets and Event Tickets Plus to 4.2? Those plugins are interdependent so they must both be updated. It is best to update all Tribe addons at the same time, thought updating The Events Calendar first probably would not hurt.
Would you mind grabbing your system information and pasting it here? Make sure to use the ‘Set as private reply’ checkbox to protect your private information from the public. You can find the system info by going to WP Admin > Events > Settings, clicking on the “Help” tab, and scrolling down to the ‘System Information’ box. (Or by going to [yoursite]/wp-admin/edit.php?post_type=tribe_events&page=tribe-events-calendar&tab=help) That will give me a lot of extra information to help diagnose the problem.
Cheers!
– Brook
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