"Register this event with eventbrite.com?" switches back to "No", clears form

[Barry]

…One other thing, is that we have found its not uncommon for users to miss the advice given in our knowledgebase and the Events → Settings → Add-on APIs screen itself with regards to the Auth URL – so it could be well worth revisiting this part of the process 🙂

[Kirk]

I retrieved our EventBrite credentials and re-ran the “Get Authorization” process and the problem is resolved!

I definitely recommend improving the built-in error messaging. I’m confident that if I’d seen an error like the one the troubleshooting plugin gave me, I would have been able to solve this problem myself and not bothered you with it.

Thank you for your attention on this issue, I really appreciate it.

Have a great weekend!

[Barry]

Fantastic news!

I definitely recommend improving the built-in error messaging.

I agree 100% and will log this as a bug: the existing error messages were misleading, besides being unhelpful.

Apologies for the inconvenience and thanks for bearing with us through the troubleshooting process. I’ll go ahead and close this topic, but please don’t hesitate to create new ones as needed should anything else crop up.

[Geoff]

Hey there!

Just wanted to jump in here and let you know that we released Eventbrite 4.0.1 last night and it included a fix for this issue. Please check your WordPress updates, or you can also grab the latest copy by logging into this site and heading to My Account > Downloads.

Thanks for your patience while we worked on this! Please feel free to open a new thread if you continue to experience the same issue or have any other questions that pop up during updating and we’d be happy to help. 🙂

Cheers!
Geoff

[Author]

Posts