Regarding upgrading

[Doug]

I currently hold a number of licenses for your Event Calendar plugin including:
– 1 license for Community Events (personal),
– 1 for Filter Bar (business, with one website using it),
– 1 for Events Calendar PRO (business, with three websites using it), and
– 1 for Event Aggregator (100 import license).

All of my licenses are valid until December of 2017.

I have a new customers who wants to use the features of PRO, plus has an interest in the Aggregator so that he can import his own Facebook events directly to his website without having to duplicate efforts.

I have two questions, first…is it possible upgrade from Business level to Agency in the middle of a contract with you, and if so would you prorate it based on the length of use to date? I’ve held these licenses for about 4 months and am wondering if you’d credit the balance of my contract on my current purchases towards an upgrade to Agency level.

Second, your website indicates that the Event Aggregator allows service for up to 10 sites. Does that mean that I can use my current license on more than one website, with the understanding that it can only do 100 scheduled imports per day between all websites it’s activated on?

Thank you,
Doug (cool town)

[Courtney]

Hi Doug

We’d be happy to help sort the prorated upgrade. Please send an email to support [at] theeventscalendar [.] com.

And you are correct about Event Aggregator. Your license will work on more than one site, with a limit of 100 scheduled imports across all sites you’ve activated it on.

Thanks,
Courtney 🙂

[Doug]

Courtney,
I responded to [email protected] regarding upgrading my status but haven’t heard back. Can you forward this to the appropriate person so I can get this taken care of today?

[Courtney]

Hi Doug 🙂

You should have an email helping you get a prorated upgrade.  Thanks

Courtney

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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