Refunds for Ticket Holders

[Sonya]

I have a customer that cannot make the event they registered for.
I went into the dashboard under the events/event/[the event name]/attendees and clicked on the customer. I selected the refund portion of the transaction. The record shows as “refunded” but the payment was not reversed in PayPal.

1.) The customer is still in the event attendees list and the ticket was also not reversed
2.) I don’t necessarily want to delete this customer…. but if I do, where does this record go?
3.) Do I need to separately refund in Paypal? I don’t ant to duplicate the refund.

Please advise – thanks!

[Brian]

Hello,

So the refund process should still all be handled by WooCommerce we do not modify that process.

Did you go to the Orders section of WooCommerce and in that Order refund it? Did you see this button there like this:

If Paypal did not do the refund using that button, you would have to go into your account to refund them in Paypal.

Also, refunding an Order in WooCommerce does not change the ticket in the Event, they are two separate systems and in the tickets for the event you have to delete them there.

Finally, the customer’s account is with all other Users in WordPress.

Let me know if you have any follow up questions.

Thanks

[Brian]

I am going to close this topic as we typically close threads if there is no activity after two weeks. Feel free to create a new thread and reference this one to save you time.

Thanks

[Author]

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