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I created an event with 2 tickets. I purchased the 2 tickets and it said “sold out” I then refunded 1 ticket and the “sold out” was still there. Also when I go to the “Attendees” section it still allows that refunded ticket to be checked in.
Does the plugin not recognize refunds?
Hi Christina,
Great question!
If you manually intervene and cancel (or refund) an order, that does not automatically result in re-stocking of inventory and this is an intentional behaviour on the part of WooCommerce: just because you give someone their money back doesn’t always mean they won’t still be attending – similarly, if you cancel a shipped order in a non-ticketing context you won’t necessarily get those units of stock back … for reasons like those, WooCommerce by design requires the merchant to manually adjust stock in scenarios like this.
It should flag up the fact that the ticket was refunded (or cancelled) in the attendee list, if that isn’t happening then there’s definitely an issue – but it is expected for them to remain in the list.
Does that clarify things at all?
Once you’ve refunded the order, just edit the stock level for the ticket and add back however many units are required 🙂
Optionally, you can also delete items from the attendee list using the bulk actions dropdown.
Does that help?
So would the process then do like this:
-Refund order and then adjust stock? Or if I delete items from attendee list will the stock be adjusted automatically? Like is there any reason why I would want to keep the record on the attendee list if I’ve issued a refund? Wouldn’t that mess with my sold/checkin stats?
Thanks!
Hi – also a great question!
Stock will not be adjusted automatically – if you need to re-stock you always need to do so manually.
The main reason you might keep a record of refunded tickets within the attendee list is because – typically – if there is an entry on that list then that means tickets have already been issued and, who knows, the person may roll up at the door with them anyway.
By keeping the information on the attendee list – together with a note of the order status (they should be flagged in the order status column as being refunded though I’m aware there is a current bug due to recent changes in WooCommerce on that front) the idea is to help staff handling checkins to make informed decisions.
So, really, whether you leave those entries on the attendee list is as much a personal choice/something that depends on your own work practices as anything else.
Does that help?
Make sense thanks!! So when I refund an order, should see something on the Attendees list that the order has been refunded? Like when I am checking people in? Or do I have to click the actual order from the attendee list and go into order details to see that it was refunded.
There’s an Order Status column within the table that displays in the attendee screen – normally this would indicate if an order has been cancelled or refunded, etc.
Unfortunately right now a bug is getting in the way of that – though we hope to resolve this shortly 🙂
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