Refunded tickets are not added back to ticket total

[Andy]

When a sold ticket has been refunded and the order status on that ticket updated to ‘refunded’ under the order tab, the number of tickets available for that event does not automatically go back up.

[Patricia]

Hey Andy,

Thanks for contacting us!

Did you check our KB regarding Ticket refunds? This article covers refunding or cancelling orders that contain tickets and also has important information regarding stock counts.

If you have any other questions or need further assistance on this, please let me know!

Regards,

Patricia

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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