Refunded Ticket Does Not Increase Inventory

[Laura]

We ran a test order for a ticket to an event and then refunded it. Upon the refund, the attendee count is correctly shown as 0, the number of tickets sold is 1, and deleted attendees is 1, but the overall tickets available is still down by one. How do we correct this either in a setting, or an edit to this order?

[Andras]

Hi Laura,

Thanks for reaching out to us!

We have a guide on this topic here:

• https://theeventscalendar.com/knowledgebase/refund-cancel-tickets-order/

Please check that and see if that provides a solution for you.

Let me know.

Cheers,
Andras

[Laura]

Thanks! That worked perfectly!

 

[Andras]

Hi Laura,

I’m so happy to hear that helped! Awesome!

Since this is resolved I am going to close this ticket, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

Cheers,
Andras

PS: We’d be grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Thanks!

PS2: If you like our plugins, and you didn’t yet do so 🙂 we would also be happy to receive a review in the wordpress.org repository. Much appreciated!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
https://wordpress.org/support/view/plugin-reviews/event-tickets/

 

[Author]

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