Refund Not Updating Attendee List

[Benjamin]

We’ve had a couple situations now, where we issued a refund in Woocommerce, but it doesn’t appear that this updates the attendee list (which we use for the door), nor does it restock the tickets that have been returned.

Advice? How should we handle this?

[Jennifer]

Hi Benjamin,

Thanks for reaching out!

Refunding an order in WooCommerce does not automatically change the stock – if you do want to the stock to change, then you will need to change it manually after processing the refund. This article has some more info on how this works.

If you have any questions, please let me know!

Thanks,

Jennifer

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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