Refund for Duplicate Purchase

[Leonard]

Hello,
I was updating the Events Calendar PRO and bought 2 in error. I only meant to purchase 1 fora new license key. I am not sure if this is the correct method for my request.
Thanks In Advance.

[Geoff]

No worries at all, Leonard! I went ahead and submitted a refund for the additional purchase and the funds should be back in your account in the next 5-10 business days.

Thanks for using The Events Calendar and all our other plugins — we appreciate your support. 🙂

Cheers,
Geoff

 

[Leonard]

Geoff,
Can you answer why I am being refunded 62 instead of 89? I purchased the Calendar Pro in March 2015 and wanted to renew to get a valid license key.

[Geoff]

Sure thing! The renewal price for Events Calendar PRO is currently $62 ($89 with a 30% discount applied).

In other words, you originally purchased The Events Calendar for $89 and then later renewed the license (twice) for $62. I refunded the duplicated renewal purchase for you and now you have an active license key.

Does that help clarify things a bit? Please let me know.

Thanks!
Geoff

[Leonard]

I’m still a bit confused. I would like to get the other other purchase of the Calendar Pro refunded, order number #1171852, instead of the Renewal of the Calendar Pro, the one you submitted. Is this possible, as I already purchased the Calendar Pro in March of 2015?

[Geoff]

Sure Leonard, I just submitted the refund for order #1171852. You should be good to go. 🙂

Thanks!
Geoff

 

[Leonard]

Thanks.

[Geoff]

My pleasure! Thanks again for clarifying and I hope you have a great day. 🙂

Cheers,
Geoff

[Author]

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