Refund Email

[Hugh]

When we refund a ticket the following email is generated

Woo tickets

You can see at the bottom it says that your tickets will be with you shortly (on a refund????)

Can you please how this can be changed.

Thanks

Hugh

[George]

Hey Hugh,

Really sorry to see this – this looks like a bug on our end for sure!

I’ve found the code responsible for the code and will make a ticket for our developers to investigate this a bit more closely. I do not have an ETA on when this will be fixed, but hopefully it will be in the next update of Event Tickets Plus since it’s a relatively easy thing to fix.

Real sorry about the existence of this bug; but thank you for reaching out! We’ll patch this up as soon as possible.

Please let me know if there’s anything else I can help with in the meantime.

Sincerely,
George

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

Posts