Redirect loop on login – unable to access WordPress!

[ardcgarage]

Hi guys,
I have a similar problem to this thread here – https://tri.be/support/forums/topic/wp-admin-login-page-gone

However my issue is with even the initial base install of the Events Calendar.
A few weeks ago I was being redirected to my homepage on wp-login, and only disabling the plugins folder by renaming it, logging in, then renaming it again fixed the issue. This week, it gave me a white screen simply stating “this url has a redirect loop” and nothing would fix it. I went through disabling all then re-enabling each plugin. Everything worked except for Events Cal and Events Cal Pro, I didnt bother checking FB Events.
I also changed my theme (to 2012), and it still happened with your plugin enabled.
Can you help me?
This is on top of my recent thread https://theeventscalendar.com/support/forums/topic/facebook-import-double-ups/#post-768991 which has left me with a half-functioning calendar, which is one of the most important pages on our soon to be launched site. panicking a bit now!
Sammy

[Josh]

Hello ardcgarage,

Thanks for reaching out to us!

I apologize for the inconvenience these issues are causing and hopefully we can get the information we need to help get these issues resolved.

To start, do you mind creating an admin login for us so we can see the redirect occurring? You can send the information as a private reply to this post. Additionally, if you could have the site stripped down to just the Events Calendar plugin (and any other of our premium events plugins) as well as a default theme activated for our test.

Thanks!

[ardcgarage]

This reply is private.

[Josh]

Hello ardcgarage,

Thanks for following up with us.

Have you tried following the Testing for Conflicts procedures completely? This will get your site completely stripped down to just the default TwentyTwelve theme and just The latest versions of the Events Calendar plugin and any other Events Calendar Add-on that you’ll be using.

If you’re unable to do it on your main site, would you be able to create second WordPress install on your current hosting environment as a subdirectory of your current site (something like http://ardcgarage.com/dev-site)? Then have this site be stripped down to just the default theme and Events Calendar plugin and see if that allows you to access the admin area of the site.

Sorry for the inconvenience but hopefully this will help diagnose the issue you’re experiencing.

Thanks!

[Josh]

Hello ardcgarage,

I just wanted to follow up with you quickly. We’ve noticed other users throughout the community experiencing similar issues with an admin redirect loop. Could you try this snippet to see if it helps with the issue you’r experiencing.

Let me know how it goes.

Thanks!

[ardcgarage]

Thanks for thinking of me, but same problem after adding the snippet- second I install the base Events Cal, the redirect white screen is on again. It’s only with the base install, not with the Pro install, btw.

[Josh]

Hello ardcgarage,

Sorry about that, was hoping it may help. This issue is slightly different than the others since you’re seeing a blank white screen rather than a redirect loop error.

Did you get a chance to try the other suggestions:

If you’re unable to do it on your main site, would you be able to create second WordPress install on your current hosting environment as a subdirectory of your current site (something like http://ardcgarage.com/dev-site)? Then have this site be stripped down to just the default theme and Events Calendar plugin and see if that allows you to access the admin area of the site.

Thanks!

[Leah]

Hello,

I just wanted to update you here and let you know that we have a fix for the issue you reported in our upcoming release. Thank you for bringing it to our attention! Keep an eye out for an update coming soon. If you are still experiencing issues after the update, please start a new thread and we’d be happy to look into it. Thank you for your patience and support while we got this corrected.

Best,
Leah

[Josh]

Thanks for the follow up on this Leah!

I’ll go ahead and close this ticket ardcgarage, if you have any further questions please don’t hesitate to open a new ticket.

Thanks!

[Author]

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