Howdy Therene,
There could be a few things causing that. Unfortunately we can not provide much support to free users. Tribe employs me to answer questions. Of course Tribe would go broke and I would be out of a job if nobody paid us for that support.
I think you will really like the Pro version. In addition to the support you get, there are a ton of cool features. Even just the new views are worth the money in my opinion. They really add to the look of a site. Let me know if I can answer any questions about them. Thanks!
– Brook