recurring events not being created

[Steve]

Hi,

Recently it seems that recurring events are no longer being created for us.

I’ve deactivated all plugins apart from The Events Calendar (+ Pro, + Filter Bar), and switched to Twenty-Fifteen theme, and the issue is still there.

It looks like a data creation issue. I never see the progress bar after publishing a new recurring event, and afterwards there’s only one new post in the posts table.

I saw this thread:

Recurring events do not appear at all

and realised that recently we did change the date format under Events > Settings > Display. However, nothing seems to change if I change those formats (which surely only affect display, not the data itself?).

Anyway, I’m stuck trying to work out why this problem’s arisen. Any pointed for further debugging?

[Nico]

Hi Mike,

Thanks for reaching out to us! Sorry to hear about your issue 🙁

It sounds like you might be affected by the same bug that Brian describes in the thread you linked. Make sure that date picker format is now set to month/day/year -https://cloudup.com/cWMDSM8SpNs- and try re-saving the events again or creating a new test recurring event to check if it’s correctly generated now.

Please let me know if this works for you,
Best,
Nico

PS: I’ve added this thread to the bug report in our backend so when this get fixed you’ll get noticed.

[Steve]

Hi there,

I’m currently on another dev machine, where the date format settings haven’t been changed, and the recurring events are being created OK. The datepicker format is set to 2015-01-15.

Now, the environment where we’ve changed the datepicker format and recurring events aren’t being created is the staging server. The client has spent quite some time populating the events section in preparation for launch. Do you think we’ll have to delete and re-create events created while the datepicker was in day-first format?

Also, do you know when this bug is going to be fixed? We’re in the UK and obviously it’s best if we can actually use the option that’s provided to change the datepicker format, without breaking the functionality!

Cheers,

Steve

[Nico]

Hey Steve,

Thanks for following-up on this, and sorry for the inconvenience this might be causing to your work 🙁

In the staging environment you can try to set the date to month-day-year, then edit the events -checking that the dates are correct in the pickers- and re-saving them. I think that the recurrence will be regenerated correctly. Please try this first with one event to check if it’s solves the problem.

Unless something unexpected comes up the fix for this will be included in the upcoming release – in fact it’s already developed and pending QA. If everything continues to go as planned the new release should be seeing the light in about two weeks. Please bear in mind this dates are estimates and things can change!

Please let me know if this fix works well on the staging server,
Best,
Nico

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Leah]

Hello,

Thank you so much for reporting this. We are happy to tell you that a solution to this issue is part of our upcoming 3.12 release! We are doing the final testing and then the new version will be released. Keep an eye on your dashboard Updates page!

If you experience any difficulty with the update or find that the issue you reported in this thread is not resolved in 3.12, please open a new thread and we can help you. Thank you for your patience and support as we work to improve our plugins!

Best,
Leah
and The Events Calendar team

[Author]

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