Recurring Events gone in 3.8

  • Post date

Home › Forums › Calendar Products › Events Calendar PRO › Recurring Events gone in 3.8

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • October 9, 2014 at 12:37 pm #799192
    Paul Mycroft
    Participant

    After updating to 3.8, the recurring events feature has disappeared from the event editor.

    Please advise what might have happened.

    October 10, 2014 at 8:53 am #800905
    Josh
    Participant

    Hello pmycroft,

    Thanks for reaching out to us!

    That is definitely a strange issue to be having. Hopefully we can help to get this sorted out for you quickly.

    To start, have you tried the Testing for Conflicts procedures to see if the issue is potentially a plugin or theme conflict?

    Let me know how the testing procedures go.

    Thanks!

    October 10, 2014 at 2:14 pm #801620
    Paul Mycroft
    Participant

    Hi Josh,

    Yes, I have tried the following and still don’t see that feature when editing an event.

    1. Switched to 2013 theme
    2. Disabled all plugins except 2 Tri.be ones (Community Events and Event Calendar Pro).

    I should see it within EVENT TIME & DATE section when editing an event, correct?

    Let me know if you’d like access. Thanks.

    – Paul

    October 10, 2014 at 9:41 pm #802178
    Josh
    Participant

    Hello pmycroft,

    Thanks for following up with us.

    That definitely is strange. Yes, if you don’t mind, could you provide us with login information so we can get a closer look at the issue? You can send it as a private response here.

    Thanks!

    October 11, 2014 at 1:38 pm #803749
    Paul Mycroft
    Participant

    This reply is private.

    October 13, 2014 at 9:05 am #807734
    Josh
    Participant

    Hello pmycroft,

    Thanks for following up and providing us the login information.

    I took a look at the site and it doesn’t appear that you have Events Calendar Pro installed. The two that you have are the core events calendar plugin as well as our Community Events plugin. Event recurrence is available as a feature of our Pro plugin.

    Let me know if there is anything else that I can help you with.

    Thanks!

    October 13, 2014 at 9:54 am #807830
    Paul Mycroft
    Participant

    Hi Josh,

    That is so strange as it was purchased (the license key is in place), uploaded, and bought Community Events as well. I re-uploaded the Pro plugin from my account and the license key is already in place so it’s all good now.

    They did have an issue with updating plugins recently so maybe that affected this.

    Thanks for your support.

    – Paul

    October 15, 2014 at 11:11 am #812611
    Josh
    Participant

    Hello Paul,

    No problem, it may have just gotten accidentally deleted at some point.

    I’ll go ahead and close this ticket. If you have any further questions please don’t hesitate to open a new one.

    Thanks!

  • Author
    Posts
Viewing 8 posts - 1 through 8 (of 8 total)
  • The topic ‘Recurring Events gone in 3.8’ is closed to new replies.