Recurring events

[muslimmarketing]

Hi,

We recently installed the events plugin and whilst testing the site we test recurring events and the ticketing system. We now made the site live took recurring events off to which the recurring events show as still recurring in the back-end even though the recurring box is un-ticked. This has been problematic as we have optimised certain pages for seo for each city event and were looking to duplicate the event but not recur it as it creates new unique urls. We have also the same problem in ticketing system we were testing the tickets on the front end and then reset them to the original amount in the back but in the back its showing for example 10 out of 15 tickets sold when actually we reset the tickets. Is there some way of refreshing both the recurring events and tickets as it’s causing a few problematic issues.

[Josh]

Hello muslimmarketing,

Thanks for reaching out to us!

1. <span style=”line-height: 13px;”>When updating an event by removing the “Recurrence” feature, you can have all future events deleted by going to the first recurrence of the event (or next upcoming) within the events listing within the dashboard of your site and clicking “Edit all”. Now, when editing and removing the recurrence feature, you should see a warning pop-up letting you know you’re editing all events within the series. Save the event and you’ll see all future recurrences of the event have been deleted. </span>
2. To update the stock availability within EDD for the tickets, go to the edit screen for the event associated with the ticket and go to the section where the tickets were created for the event. You can then click on the “Attendees List” and then delete all the sample purchases from that list. This will update the stock back to the full amounts.

Let me know if this helps.

Thanks!

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

Posts