Recurring Event prompt dims screen and is unclickable

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Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • #59065
    Kyle
    Participant

    We recently updated to the newest TEC and ECP. When editing a recurring event we are normally presented with a box asking “Only This Event” or “All Events”. Now when we receive that box the entire screen dims and nothing can be clicked until a browser refresh. Hence, the event cannot be saved.

    #59066
    Kyle
    Participant
    #59079
    Barry
    Member

    Hi Kyle,

    Please accept our apologies for this. We are aware of it and are actively working to solve it – we’ll push out a maintenance release or hotfix to address this as quickly as we can.

    Thanks for your patience and support!

    #59080
    Barry
    Member

    Also, if you feel comfortable working with your browser’s JS console, when this happens you could as a workaround open up the console and enter the following instruction:

    jQuery(".ui-widget-overlay").remove()

    That should make the dialog workable and remove the grey miasma. I do appreciate that’s not an ideal way to work and it isn’t something everyone will be comfortable with, but for those who are it might give you a means of continuing to work with recurring events until our fix goes out.

    #59211
    mindfeck
    Participant

    In Chrome, the user can press Tab to toggle and Enter to select.

    #59255
    Barry
    Member

    Great tip, thanks mindfeck ๐Ÿ™‚

    #59303
    Barry
    Member

    From our developer Jessica: if you add this code to your themeโ€™s functions.php file that should (hopefully) resolve this until our next release arrives.

    Do note that the lines in that snippet with <?php and ?> in most cases should not be copied across to your functions.php file.

    #59773
    Leslie
    Participant

    Having the same problem. Mindfeck’s suggestion of just using the keyboard to toggle + enter works for me too.

    #60040
    Mr Stephen Morgan
    Participant

    same here. awaiting the new fixed plugin.
    re: the code snippet – why not just publish the part which is supposed to be pasted instead of including lines which will break your site?

    #60075
    Barry
    Member

    Hi Steev,

    In some cases they may be needed – it depends on what’s already in the file (or indeed if there is an existing functions.php file already, which may not be the case in child themes especially) and where you add the code – so it’s not a completely cut and dry scenario.

    Added to which, Gist has become a popular way of sharing code – but it does not highlight things correctly with regards to PHP code without the opening tag and so our developer chose to include it.

    Apologies for any confusion!

    #60150
    Barry
    Member

    Since I think we’re all good and have a workaround and this is scheduled to be fixed in the next maintenance release I will go ahead and close this thread.

    Thanks everyone for your continued support and patience ๐Ÿ™‚

    #980094
    Support Droid
    Keymaster

    This topic has not been active for quite some time and will now be closed.

    If you still need assistance please simply open a new topic (linking to this one if necessary)
    and one of the team will be only too happy to help.

Viewing 12 posts - 1 through 12 (of 12 total)
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