Recurring event only showing first instance

[Joanna Shebson]

Here is this issue in action. This is the event: https://www.funinjerusalem.com/event/jerusalem-art-tours-2/2017-10-06/
It is set to recurring but only one instance is showing up (original date) both in backend and in frontend.
If we Update the Recurring event a second time, then it shows all instances properly but it should work the first time. Please help. Thanks!

[Geoff B.]

Good evening Joanna and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the recurring events not processing as easily as expected.
I would love to help you with this topic.

Could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.

Secondly, here are a couple of things to test on your end. At each point, please test the creating of a recurring event to see if all instances are created:

1. Could you ask to increase your PHP max_execution_time = 45 to something like 300 ?
2. It looks like you are using both WP Rocket and SG Optimizer. Depending on your settings on any of these, there could be some conflicts at play since they are both doing “the same job”. Could you try deactivating one or both and making sure you empty the cache after creating the events “the first time”.
3. Could you remove any Javascript-based caching in WP Rocket
4. Could you make sure caching is not activated for logged-in users.
5. Try temporarily reverting back to a default WordPress theme such as twenty-sixteen (after activating a maintenance page plugin).

Let me know how that goes.

Best regards,
Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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