Recurring Event Links Lead to Wrong Date in List Views

[Steve Froehlich]

Hello,

I believe there is a bug with the recurring event links in list view. When I click on the event title or the “Find Out More” button, it leads to the correct event, but not the date that I clicked. For example, if I click on the July 19 Sunday Service, it leads to the October 11 one.

This happens on the main list view and the list of events with a particular tag (/events/tag/[tag-name]). The dates are also wrong on the rss feed (it shows seemingly random events in the future, not the next upcoming one in the recurring series). Interestingly, it seems to work fine on the “event/[event-title]/all” page. It’s also fine in the month and week views.

I switched to the Twenty Thirteen theme and deactivated all other plugins and still had the problem.

I currently only have 2 recurring events set up, and it’s happening with both. I tried deleting one of the them and redoing it, but it still had the problem.

If you need to see the site, let me know since it’s set up to go to a landing page while the site is under construction.

Thank you so much,
Melody

[Steve]

I have the same issue, so I found this post after searching. I tinkered with settings and under general settings, I “unclicked” the Recurring event instances. Show only the first instance of each recurring event (only affects list-style views).

I don’t know if this is a real fix, but it may be a temporary solution to save potential visitors’ confusion while a real solution is found.

[Barry]

Hi Melody,

I’m sorry you are experiencing difficulties.

I switched to the Twenty Thirteen theme and deactivated all other plugins and still had the problem.

Could I ask you to repeat this then, while everything else is still deactivated, create a fresh recurring event: does this new event suffer from the same problem?

I tinkered with settings and under general settings, I “unclicked” the Recurring event instances. Show only the first instance of each recurring event (only affects list-style views).

This could be worth a try, also, but I suspect you (Steve) are describing a separate issue – with that in mind, please do feel free to follow this topic but our efforts will be concentrated on helping Melody, here, though if you need specific help for your own site please do create a new topic and one of the team will be happy to help 🙂

[Steve Froehlich]

Hello,

Thanks for the assistance. I tried creating a new event while using the Twenty Thirteen theme with only the Events Calendar and Events Calendar PRO plugins activated. I still had the problem. I click on the July 14 event and it leads to the December 8 one.

-Melody

[Barry]

Can you describe the pattern for this event – does it recur monthly (and what were the start/end dates)? Since the site is under construction, would it be possible to restore it to a “default state” (ie, just a default theme and no plugins but our own) so I can take a look at this issue first hand?

(We cannot accept WordPress credentials, however, so if it was possible to have some means of viewing the site other than being given a WP login – such as some sort of URL query like ?access=1 that we can apply, that would be preferred – and, of course, the ideal would be for even the plugin implementing the under-construction screen to also be deactivated.)

[Steve Froehlich]

Hello,

Thank you. The pattern was weekly starting today with an end date of “never.” I did try changing that to a custom pattern every 3 days to see if the pattern made a difference, but it didn’t.

Yes, I did deactivate the landing page plugin when I tried that. I have set it to a default theme and deactivate everything again so you can view it. Just visit [my-domain]/events (the menu is all messed up so the page will be hard to find that way). Let me know when you’re done, so I can set up the landing page again. Thanks so much!

-Melody

[Barry]

Hi Melody,

Thanks for facilitating that and feel free to restore it.

Did this “just happen” one day – did any events whether an update of our own plugins or settings changes in relation to some other component take place before it occurred, as far as you can remember?

Would it be possible for you to create and zip up a copy of the database for us to inspect? We’d love to figure out just what’s gone wrong here if we can.

If you’re happy to do that, please upload the .zip file to your WP site or to a service like Dropbox – and share the URL here by private reply.

Thanks!

[Steve Froehlich]

Hello,

Thank you! I honestly think it may have been this way from the beginning, but I didn’t notice until I created a page of upcoming events with a particular tag and clicked around. I did notice the dates seemed messed up the first time I looked at the RSS feed, but I just made a note to figure out what that was later (not realizing that it was happening on the website itself too).

I just tried unchecking “Recurring event instances” under the general events settings as Steve suggested, and that does seem to fix this particular issue. It fixes the RSS feed too. Seems to be related to that option somehow.

My next reply will include the database zip. I’m kind of new to this, so let me know if that’s not right. I used UpdraftPlus Backups to create the file.

Thanks so much,
Melody

[Steve Froehlich]

This reply is private.

[Steve Froehlich]

This reply is private.

[Barry]

Hi Melody – thanks!

I can actually replicate just fine with the first set of data but I appreciate you taking the time to update things – please give me just a little longer to look at this and determine what might be going wrong 🙂

[Barry]

Melody: this is definitely something we’ll need to spend more time puzzling over. I’ve logged a bug report and have linked it to this topic – we’ll do our best to post an update as soon as we’re ready.

[Leah]

Hi there,

We wanted to check in here and update you on our progress. Although we weren’t able to address your issue in our upcoming release (3.11) we do still have it on our radar. Thank you for your patience while we continue working on a fix for the problem you reported. We will do our best to keep you posted when we have a solution in place. In the meantime, if you need help or find that the issue you reported here is no longer a problem, please feel free to start another thread.

Thanks again for your patience and understanding!

Cheers,
Leah
and the rest of The Events Calendar team

[Steve Froehlich]

Thank you!

[Barry]

Our pleasure and thanks for your patience 🙂

[Author]

Posts