Recurring Event Exclusions Not Working

[Rosemary]

There appears to be a problem with the recurring events not following the exclusion rules. We setup a test event to demonstrate. In the first image you can see the rules we used to create the recurring event. In the second image you can see that even though 12/26/2016 is supposed to be excluded, the post is was still created and shows up in all of the events lists. It may be worth noting that sometimes exclusions are working on the site and not all of them are broken. Please let us know what we should do to fix this. This issue is very time sensitive. Thank you.

[Josh]

Hey Rosemary,

Thanks for reaching out to us!

I’m sorry to hear that you’re having issues when using the Recurrence feature of our plugin. I did some testing as well and it looks like this is related to a known bug that we do have in the current versions of our plugin with the single date exclusion.

I’ve added this ticket to that thread and you’ll be notified here as we make progress on address this bug. I do apologize for the inconvenience this may cause.

In the meantime, you can remove the single instance by going to that date of the event on the front-end of the site while logged-in. From there, hover over the “Edit Event” button in the admin bar and select the “Break from series” option. Now, you should be able to delete that single instance without impacting all the other instances of the event within the series.

Let me know if this helps.

Thanks!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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