Recurring Days

[Chris]

BTW: Your support system is just as frustrating to use as your recurring days! I wish you would STOP FORCING ME TO A KB Article!

Anyway, in the attachment you’ll see that for what ever reason, once again, the Recurring information is greyed out and I can not do anything with this event – I have to send it to the trash and start over. This is a CONSTANT problem, to the point that we have stopped recommending TEC top our clients. Unfortunately we have several installations where we still need this to actually work!

Chris Sgaraglino, CTO
ILGM, Inc.

[Victor]

Hi Chris!

Thanks for getting in touch with us.

I’m sorry to hear about your frustration with our support system. We generally share our knowledgebase articles that relate to the topics our users ask us about, but we are always open to any follow up questions about them.

We are always looking for ways to improve the way we give support, so we’d appreciate if you could tell us more about your experience with us so we can become better.

Let me help you with the issue you are having with the recurring events.

Are you experience that issue when editing an existing event or when creating a new one? Does it happen with all events or just some?

When having that problem, could you please see if there are any console errors by inspecting the page? We have an article that explains how to do that here > https://theeventscalendar.com/knowledgebase/using-google-chrome-developer-tools/

Additionally, please enable WP_DEBUG and WP_DEBUG_LOG ? This will create a debug.log file inside the /wp-content directory.

After that, try reproducing the issue a few times, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see if any problem from there.

Please let us know about that.

Thanks,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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