Recurrency Rules options gone after Pro update

[Michael Albrecht]

Since the Pro Update the Recurrency Rules pull down options do not show anymore in the plugin frontend and the Add Another Rule button does not work either. It only works in the WordPress Admin backend. Please advise.

[George]

I’m really sorry about this issue, Michael — we have just begun an investigation into this issue, which appears to be the result of a JavaScript bug within our code.

We have currently not been able to replicate the problem consistently, and so are having trouble identifying the exact cause of this problem. I have reached out to developers on our team for some additional help on this, and will let you know what they say.

Stay tuned to this thread for updates on this issue, and please let me know if there are any other issues or questions I can try to help with in the meantime!

Thanks,
George

[George]

Hey Michael,

Thanks for your patience here. One of our developers, Trisha, was able to identify that your site is using version 2.1.0 of jQuery — WordPress ships with 1.12 of jQuery, and it’s this version of jQuery that our plugins are currently built to work with.

A WordPress themes or plugin on your site, therefore, is loading its own version of jQuery and this is causing the breakage.

WordPress themes and plugins are not supposed to load their own versions jQuery — this is very bad practice, and both themes and plugins are supposed to just use the version of jQuery built into WordPress directly.

To resolve this problem, then, we need to identify the source of the non-official version of jQuery being loaded on your site. It appears to be coming from your theme. To test this, you could temporarily activate a default theme like Twenty Twelve or Twenty Seventeen on your site. In either theme, do your issues persist?

I would encourage you to contact the developer of your current theme in the meantime — ask them how to disable the theme’s loading of unofficial JavaScript. They should be able to recommend a solution so that their theme does not break other plugins and UI elements that rely on jQuery.

Let us know what you find!

Sincerely,
George

[Michael Albrecht]

Great job George. Thank you Trisha. Dan and I are working on this tonight. We will update you in the morning US MST. Maybe we will have fixed it by then or we get back to you with more questions.

Thank you!!

Michael.

[Michael Albrecht]

The Google API might be the culprit here:

<script type=’text/javascript’ src=’//ajax.googleapis.com/ajax/libs/jquery/2.1.0/jquery.min.js?ver=2.1.0′></script>

If that is the case the latest mandatory Google API is nothing but a headache. I will keep you posted.

[George]

That version of jQuery is indeed likely the culprit — remove it if so, and ensure that the WordPress-included version of jQuery is the one that’s running, and you should find some progress with the Community Events form!

Cheers,
George

[Nico]

Hey,

I’m reaching out to let you know that we just released a fix for this issue. Please update the plugins to version 4.4.1 (4.4.1.1 for The Events Calendar) and let us know if this actually makes the issue right in your site.

More details on the release → Maintenance Release: The Events Calendar and Event Tickets 4.4.1, plus premium add-ons

Best,
Nico

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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