Recurrence issues

[Roger Starnes]

Hi,

Our client has a site we put together for them using your Event Calendar (free) plugin (using version 3.12.3) and they purchased 1 year of licensing for your Event Calendar PRO plugin (using version 3.9.3). We’ve not upgraded the PRO plugin yet.

The client is now having success with your ‘recurrence’ field, see their note…

“…next I go to the field that says “Start Date & Time” and put in the first date I’m working with, then get the time correct for both the start of the event and the end of the event. Then I go to the field: “Recurrence” and I would have selected Every Week for something that was happening several Fridays in a row, for example. At that point, there should be another field that opens up that asks something like “Event will end on ____ date”. That field, for some reason, is missing and that’s weird because it used to be there.”

I logged in and see the Recurrence field, but it does not seem to show the end date and is having issues with the dates trigger. Is that because of incompatible versions of the tools?

[Brian]

Hi,

Thanks for using our plugins. I can help out here, but to do more troubleshooting we ask that you login and post in the premium forums.(so you might have to have you client provide that to you)

Anyway, you should run the same two version numbers of the Events Calendar and Pro so if Pro is 3.9.3, then Core should be 3.9.x as well.

If you upgrade to 3.12.x for core then Pro should also be on 3.12.x

Let me know if you have any follow up questions.

Thanks

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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