Recuring Events Not Updating

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  • #17904
    Matthew
    Participant

    Getting the same issue as this thread http://bit.ly/HC6AB1 I saw no solution. My event is set to custom and set to repeat every week on the same day. Both the pro plug in and events calendar are Version 2.0.5. When updating the event loader spins next to update and nothing happens. Please advise.

    #17956
    Rob
    Member

    Hey Matthew. Thanks for reaching out. Have you checked whether this is a conflict with another plugin? That’s one of the things I’d suggest right off the bat, assuming you’ve already tried all the options suggested in that other thread first:

    * It could be a permalinks-related issue. Resave your permalinks page to reset them.
    * Make sure you’re running the latest version of the plugin (2.0.5) for both free & PRO — these need to be in sync or it won’t function properly.
    * Check that there aren’t any earlier versions of The Events Calendar or Events Calendar PRO active anywhere on the site. If they’re present, deactivate them.
    * Make sure you’re running the latest version of WordPress.
    * Try to identify whether this is a conflict with another plugin. You can do so easily by deactivating any other plugins you’ve got active and checking whether the issue persists.
    * If it isn’t a plugin conflict, it may be a theme one. If after deactivating all other plugins the issue persists, please revert to the default 2011 theme and test whether it’s an issue there.

    Let me know if not and I’ll do what I can to assist.

    #18032
    Matthew
    Participant

    I disabled all my plugins and it still does not update recurring events. The little wheel just keeps spinning. I can give you admin access, just create an account at http://havanacentral.vectorloft.com/wp-admin

    As I said in my first comment, both pluggins are Version 2.0.5. Please advise.

    #18095
    Matthew
    Participant

    Bump. Really need this fixed. Please respond.

    #18146
    Rob
    Member

    Hey Matthew. Thanks for the follow-up; we hit the forums daily (except weekends) so it looks like this slipped through the cracks.

    As this is obviously not a core behavior of the plugin, something else is at play here. If it’s not a plugin conflict my guess is that it’s almost certainly an issue with the theme. Want to set me up with an admin account so I can attempt to recreate the problem myself? I didn’t see a “Create” link on that page you sent me to, but if you can do that today I’ll be able to take a look this afternoon to see what can be done. (I’m not going to change anything on your site; will just be looking around the backend). If you set me up with an admin account email the creds to pro /a/ tri.be. Thanks!

    #18186
    Matthew
    Participant

    OK I set you up with an account and had the system send over your credentials to [email protected]

    #18207
    Rob
    Member

    Received, thanks. I went in and took a look around this afternoon and a few points on this…

    The Events section is, overall, running extremely slowly. When I clicked into the “Events” list from the admin it took upwards of a minute just for anything to happen, when clicking into the other sections there was relatively snappy. I would wager that side has something to do with the number of events you’ve got in the system…we’ve been receiving reports that sites with thousands of events have been slowing down, and have verified / are working to fix that for 2.1. At this point there is no solid solution though, unfortunately.

    The fact that there are 34 thousand + items in the Events trash also could be cause for concern. I would suggest wiping that, and if possible testing on another similar environment without as many events (try keeping it under 500) to see if the issue persists. Please also try editing a non-recurring event to see if the problem happens here. I’m wondering if it’s just slow loading for the events overall that is causing the issue, and keeping it hanging on that update screen accordingly.

    Thanks Matthew. Apologies for the inconvenience in the interim.

    #976641
    Support Droid
    Keymaster

    This topic has not been active for quite some time and will now be closed.

    If you still need assistance please simply open a new topic (linking to this one if necessary)
    and one of the team will be only too happy to help.

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