Receiving sporadic notification emails

[cityofhopkins]

I updated Events Settings in WordPress, adding a third email address to receive event submission notification emails. Two of the email addresses are getting all submissions. The third address I added is receiving notifications only sporadically. Any idea what is going on?

[Geoff B.]

Good afternoon Kelsey and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the emails not being systematically received.
I would love to help you with this topic.

What is going on is that by default all event related emails are being sent by the built-in WordPress mail system. Sometimes, that means that some of these will get blocked.

The most popular solution to circumvent this would be to install and configure a plugin that sends emails through a normal SMTP server.

I personally like the following one (it even offers a testing tool): https://wordpress.org/plugins/easy-wp-smtp/

Let me know if that helps.

Have a great day!

Geoff B.

[cityofhopkins]

This reply is private.

[Geoff B.]

This reply is private.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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