Received a non-profit license (Thanks) but now need tech support.

[Karelle Scharff]

How do we purchase a license in order to get support? Use the license key we already have? Get a new one?
Some calendar events have multiplied like viruses with some events showing 100+ duplications on a particular day and multiple days of those dupes, bulk delete doesn’t and the calendar is unusable as is and of course this is our busy season.
I’ve tried many of the suggestions I found in the forums but none of them have worked or they don’t suit this situation. AND I need to know what happened so I can ensure it never happens again.

[George]

Hey Karelle,

Thanks for reaching out. We unfortunately do not offer tech support for the nonprofit licenses. To receive full support access, you must purchase a premium license.

This is clarified on this page about the program: https://theeventscalendar.com/knowledgebase/do-you-offer-discounts-for-nonprofit-organizations/

I will close this thread since we cannot provide support for nonprofit licenses; but in closing, I would like to mention that it may be worth contacting your web host about the issue you describe here, as it sounds like it could be something going wrong on the server level.

Sincerely,
George

[Karelle Scharff]

I not asking for assistance – I was asking how to purchase a license for support. And I will contact my host.

[George]

Hey Karelle,

Apologies for my misunderstanding there!

You can buy licenses right here on http://theeventscalendar.com, for example you can buy Events Calendar Pro on this page ? https://theeventscalendar.com/product/wordpress-events-calendar-pro/

I hope this helps!
George

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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