Reccuring event issue

[Erin Guenterberg]

I updated to version 3.9.3 and now my recurring events have replicated themselves about 10 times for each day. Is there anyway to switch back to my prior version? http://www.lakecountryfamilyfun.com/events/

[Erin Guenterberg]

I am getting frustrated, I don’t see any point of adding any new events to my calendar at this point (especially if they are recurring) until this is resolved. Can anyone please help me?!?!?!

[Geoff]

Hi chaser203,

Sorry for the trouble here, but I’d be happy to help!

First off, please try adding this plugin to your site. It is designed to cleanup duplicate recurring events.

I’m hoping this will help, but if you still have duplicates from there, I’d like to try:

• deleting one of the recurring series (this one, for example)
• recreating the series (does it duplicate again?)

If it does duplicate again, then we can try troubleshooting this a little deeper.

In the meantime, you can certainly pick up a past copy of the plugins and install those instead to see if that resolves the issue for the time being. Head to My Account > Downloads here on this site and you should be able to snag an older version of PRO. You can find The Events Calendar here:

https://wordpress.org/plugins/the-events-calendar/developers/

Let’s start there and see what we find.

Cheers,
Geoff

[Erin Guenterberg]

What I have found as a work around since it took a while for anyone to reply to this post and heading into the weekend when my calendar receives the most pageviews in the week, I went in and clicked the ‘update’ on each event series and it then takes away the 20 duplicates that are shown through the calendar of that specific event. Since I have wasted my whole day doing this I haven’t even attempted to add any new recurring events to calendar since I am cleaning up this mess through the rest of the calendars recurring events in the upcoming months.

[Geoff]

Thanks for following up here. I certainly want to offer my sincere apologies for the frustration. I definitely know how it feels to lose time fixing something I expect to work, and it’s not a good thing at all.

While we do make sure to hit every thread in this forum within a 24-hour period during the week (as we did here), I realize that wasn’t fast enough in this case. We set a high bar for ourselves when it comes to support, but I see we clearly failed your expectations here. I’d like to do right by you, even that means offering you a full refund. Let me know if that’s something you would be interested in and I’d be happy to process that for you.

I am hoping that the plugin a linked to will make the process a lot less painful for you, though I am glad that you were able to spot a workaround in the meantime. Please let me know if the plugin doesn’t help clean things up and we can go from there.

Thanks,
Geoff

 

[Geoff]

Hi chaser203,

We typically close threads that have been inactive for more than a couple of weeks, but I wanted to follow up with you first to see if you still have any questions here before that happens. Please let me know and I’d be happy to help as best I can.

Cheers!
Geoff

[Geoff]

Hello chaser203! This thread has been quiet for a couple of weeks, so I’m going to go ahead and close this thread. Sorry again for the initial frustration, but please feel free to open a new thread if you still have any questions at all and we’d be happy to help. 🙂

Cheers,
Geoff

[Geoff]

Hello chaser203! This thread has been quiet for a couple of weeks, so I’m going to go ahead and close this thread. Sorry again for the initial frustration, but please feel free to open a new thread if you still have any questions at all and we’d be happy to help. 🙂

Cheers,
Geoff

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