Hi, John. You posted in thePre-Sales area of our Help Desk from a user account that doesn’t have any purchases associated with it (or accidentally if you forgot to login first).
If you do have a paid account login with at least one current license, please login to that account and then post in one of the paid forums.
If you don’t have a paid account login, I’m afraid we’re not equipped to provide technical support for current plugin users here in the Pre-Sales area. If you’re using one of our free plugins, such as The Events Calendar or Event Tickets, you can request assistance on their respective WordPres.org Support Forums (we do not provide technical support for users there, either–only via our paid forums).
Possibly helpful reference: https://theeventscalendar.com/knowledgebase/setting-recaptcha-community-events/
Thank you for your understanding and thank you for using our plugins.