Recaptcha not working

[karen]

Recaptcha was working initially and now it is not. I wonder if Caching could play a part? any ideas? I have my keys and even made new keys. I am getting that the Recaptcha Challenge Field is required. Invalid value for the Anti-spam check. what does that mean? I filled in the numbers. Can I disable it until I can figure out why it is not working?

[Brian]

Hi,

Sorry for the issues you are having with this.

I can help out.

First you can disable the Recaptcha for Community Events Here:

Events > Settings > Community Tab > reCAPTCHA API Keys

Remove both keys and it will no longer show.

I did take a look at your site and see a textarea below the reCAPTCHA, which should not be there.

Do you have another plugin for reCAPTCHA or any custom coding from the past that added reCAPTCHA to the Community Events Form?

As it appears there is two reCAPTCHA scripts running.

Let me know what you find out and we can go from here.

Thanks

[karen]

Yes, I did have another recaptcha script running but had already removed it and it made no difference. But perhaps the page is cached although I would not no how to UN-CACHE it. Since it does not exist. I will remove the keys, save it. and maybe put the keys back in see if that helps. thanks

[Brian]

Hi,

Ok thanks for the information.

Let me know what you find out.

Thanks

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

Posts