Raffle

[Piluqui]

We are setting up an online store to sell tickets (virtual) of a raffle. We want every order number be the number of the customer purchased ticket. With this plugin we could decide to start selling from the number 8000 (for example) and that each sale is the consecutive number.

The question we have is this: what happens when in the checkout page, the customer clicks on proceed to pay and goes to the payment gateway but he don’t complete correctly the payment, does it affect the serial number? Did this non complete payment get a number?

For us it is essential that only the orders that have been paid correctly, get a correlative order number. That no number is assigned to the abandoned carts. I do not know if I have explained enough? We need that all the correctly payed orders follow the sequential numbering.

Can you shed some light on this? Thanks in advance

[George]

Hey Piluqui,

This question is unfortunately one that is mostly about the eCommerce platform you choose for our tickets add-ons, not the ticket add-ons themselves. For example if you want to use WooCommerce Tickets, then these issues of incomplete or abandoned orders are issues with WooCommerce itself – and are customizable! You have control over the behavior of abandoned orders and such, and there are many WooCommerce add-ons out there so there is probably one that lets you handle these types of incomplete orders a specific way…

For the most part, however, orders that are not completed will not show up in your admin and thus will not take up another ID number.

Cheers!
George

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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