Quite A Number of Things

[buooy]

Firstly, is there a way to resend the tickets? I’m experienced in PHP so i dont mind even coding the function myself, but would be good if I can have a start point or rough idea how to go about it.

Secondly, if my attendees want to change ticket types e.g. from Basic to Premier, how can i go about doing so?

Thirdly, when we trigger a paypal refund in wootickets, the number of tickets sold does not decrease! how can this be rectified?

[Barry]

Hi buooy,

Since you are using WooTickets 1.0.1 you should be able to observe the generated PDF tickets within your media directory (often wp-content/uploads/(YEAR)/(MONTH) – but the actual location can of course vary according to your local configuration).

So you could definitely resend them without having to actually regenerate them: recording which ticket belongs to which order would be a little more involved and you would probably need to set up a couple of listeners, one to catch new orders and one to look for attachments – then piece the information together that way.

That may sound a little hacky however it would take some slight coding gymnastics to bring about what you want here 🙂

Thirdly, when we trigger a paypal refund in wootickets, the number of tickets sold does not decrease! how can this be rectified?

There is no easy way to workaround this except having a manual process to catch this and optionally making changes directly to your database (or setting up some custom code to facilitate this).

WooTickets 3.0, I would add, handles refunded and cancelled orders with far more grace – a good reason to update!

[Barry]

Secondly, if my attendees want to change ticket types e.g. from Basic to Premier, how can i go about doing so?

You can modify orders, or else delete the original and generate a new one, via WooCommerce. Again this won’t be as gracefully handled in WooTickets 1.x as it is in WooTickets 3.0.

[buooy]

Hi,

My bad. I am actually using wootickets3.0!

My tickets are html based and I have been sending them in HTML. That was the issue because there are no pdf tickets.

Also, refunded tickets or deleted orders don’t decrease the qty_sold or increase the total sales meta value.

Is there a function I’m missing

[Barry]

My tickets are html based and I have been sending them in HTML. That was the issue because there are no pdf tickets.

OK – well in that case I’m not too sure how readily this can be done – but we have put in a request to make it easier to resend tickets (in 3.0) and that is currently under consideration.

Also, refunded tickets or deleted orders don’t decrease the qty_sold or increase the total sales meta value.

No, but my understanding is that this is simply how WooCommerce works. If you manually create or adjust orders you need to manually control stock.

[Barry]

Closing this out since it’s been a while without any further follow up. If we can help with anything else please just create a new thread 🙂

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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