Question not answered in last support thread

[Nigel]

Hi,

Still having problems with the plugin here is the old thread – https://theeventscalendar.com/support/forums/topic/week-view-not-working-feels-buggy/?action=answer&reply_id=969013&check=b76ae5cad5cf2465b72fa4d0ed3fe1a2

We have removed all our custom JS and reverted to the default wordpress JS but there is still no hover – where abouts is the JS file that appends this content to the dom? Is there anyway we can trouble shoot this? there are no console errors at all.

[George]

Hey Nigel,

Thanks for following up here. I checked out http://meba.co.nz/events/ – this is the Week View you’re having problems with, right?

If so, then can you clarify exactly what your issues are as of now? The week view was working well for me when I went to the page linked above. Let me know in more detail what each remaining issue is, we’ll help get things sorted out! 🙂

Cheers,
George

[Nigel]

Hi George, The tool tip isn’t working. Please see above.

[George]

Hey Nigel,

Sorry for my misunderstanding there.

I know you’ve spent a good amount of time already working on troubleshooting this issue, so I apologize in advance for the minutiae we might need to investigate here to get this ironed out.

As you described in your original thread, things seem to work totally fine in a default theme like 2013, 2015, etc., and thus it seems like your current theme plus its use of/integration with Advanced Custom Fields is the source of the problem…

1. Would you be able to confirm whether or not this is still the case? The same troubleshooting steps you did in the last thread are worth repeating here.

2. In your post here, you write this: “We have removed all our custom JS and reverted to the default wordpress JS”

Can you be more specific about what you mean by both “custom JS” and “default WordPress JS”? What specific files are you referring to in both cases?

Thank you, and thanks for your patience with us as we try to dig down and find these errors. These are not problems I can recreate on my local testing site, so it seems the errors are indeed arising from something unique about your website’s configuration of themes, plugins, custom code, etc.

Cheers,
George

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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