QR scan Ticket ID does not match does not match ticket number

[Sandi Nahas]

When scanning the QR code on the ticket we get misleading information. The QR gives us just this link https://idahopotatodrop.com?event_qr_code=1&ticket_id=7343&event_id=7323. It should match what we see the attendee list.

“VIP 2017/2018″,,7aae122344,,7342,Processing,V20172018-2,”Jessica Rodgers”,[email protected] -> see attached images.

Any idea why these do not match? We plan on checking in over 500 people so we need this as accurate as possible.

[Victor]

Hi Sandi!

Thanks for getting in touch. Let me help you with this topic.

The number you see in the attendee list under the Status column (#7342 – Completed) is the order number and status. On the other hand, the ticket_id you get when scanning the qr code matches the attendee record, not the order number.

So, in case one user buys several tickets in a single purchase, each attendee record is assigned a unique ticket_id but would all belong to the same order number.

Does it help? Let me know if you have other questions and I’d be happy to help.

Best,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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