QR scan gives a 404

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  • August 23, 2017 at 4:38 am #1338963
    Ruben
    Participant

    Hi,

    When a ticket has been sent it contains the QR code. But when I scan it I get redirected to a 404 page. Is there something that I am missing?

    Kind regards,
    Ruben

    August 23, 2017 at 7:12 am #1339045
    Patricia
    Member

    Hey Ruben,

    Thank you for reaching out to us! If you are trying to scan the QR code using an android device, can you please make sure that it is logged into your WordPress site with sufficient permissions to handle your tickets? To be able to scan QR codes at your events, you must be logged into your site.

    If you are already logged in and the issue persists, please let us know and we will be happy to assist!

    Also, this article might be useful if you want to know more about QR Codes and how they work.

    I hope this helps! Let me know if you need anything else in the mean time!

    Regards,

    Patricia

    September 14, 2017 at 9:36 am #1349255
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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