QR Code Tickets Not Being Sent on Order Completion

[ignitedbytruthadmin]

Hello,

I realized that this question should be in Event Tickets Plus Forum rather than in Events Calendar PRO. Sorry for the duplication.

We have an upcoming event and just started selling tickets. The attendees are not getting their tickets with QR code emailed to them after order completion (I checked to make sure the status of the order was “Complete”). This is for the 2017 Spring Speaker Series event.

We did recently upgrade our hosting service to “Cloud Business Hosting”, hoping to improve website performance. The QR code tickets were being sent before this upgrade, as well as the confirmation emails that are generated with the “Follow-Up Emails” plugin. The confirmation emails are now not being sent, either, since the hosting upgrade.

Thank you for any direction you can provide on fixing this issue!

Sincerely,
Mary Kay

[Geoff B.]

Hello again Mary Kay,

In addition to what I already suggested, you might want to experiment with different settings for When should tickets be emailed to customers? under Events -> Settings -> Tickets

Let me know how that goes.

Best regards,

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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