QR code takes me to the event page, doesn't check in the attendee

[Jason]

When I scan a QR code on my phone for a ticket, my phone loads the event page, but it doesn’t check the attendee in. Shouldn’t it check the attendee in?

[Brook]

Howdy Jason,

I can see how this would be confusing. If you are not logged in as an admin on your phone, then you are taken to the event page. This is because users who buy tickets frequently scan the QR code themselves, and so we don’t want them to be able to check themselves in. Instead we show them the event page. Thus, it sounds to me like you are probably not logged in on your cellphone there. But logging in should fix this.

Cheers!
– Brook

[Sara]

I’m getting this behavior as well – though I am logged in as the test community user.

Steps to reproduce:
Plugins: Event Tickets, Event Tickets Plus, The Events Calendar, The Events Calendar PRO, Community Events, Community Events Tickets, WooCommerce

• register a new test user (using community plugin)
• create a new test event with RSVP free ticket
• from different browser (not logged in) purchase 1 free RSVP ticket
• (annoyingly) go to admin UI and tell woocommerce to approve the free purchase
• receive ticket via email
• open qr scanner and login to community with test user
• scan the code received via email
• takes you to the event page even though that you can clearly see you are logged in

Now, I’m going to guess that this issue occurs because community events tickets isn’t properly setup for ticket checkin? Maybe you expect the wordpress administrator to be checking tickets at the door? Not sure.

[edit]
Yay just found the very helpful “WooCommerce Autocomplete Orders” which helps me to skip that step of approving orders of ‘virtual’ products. Now all event calendar’s virtual tickets will be auto-complete orders! Unrelated to the topic of this, but just wanted to toss that in here for archival purposes.

• This reply was modified 10 years, 3 months ago by Sara. Reason: add note about the annoying woocomerce step and solution

[Brook]

Howdy Sara,

I am happy you found that snippet!

You are correct, Community Tickets does not have the ability for event organizers to scan QR codes. I can totally see though how you would want that ability. Would you mind officially suggesting this as a feature: UserVoice (feature suggestion page for The Events Calendar) ? Odds are strong it is something we would be keen to build rather quickly. I’d have to talk to the strategist to see if he agrees, but my money is that he will like this idea and want to hit is ASAP.

If you need continued support, would you mind opening a new topic dedicated to your issue? Jason’s issue does not have to do with Community events. And since he has not responded in a couple of weeks I am going to archive the topic here. Don’t want to spam his inbox with something not relevant to him, but we would love to answer anymore questions in a topic of your own.

Cheers!

– Brook

[Author]

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