QR code scanning process

[Neil]

I have read some other posts but am still none the wiser.

Have entered some test tickets and purchased.

Have then tried scanning with QR scanner whilst also being logged into the site as an Administrator.

All that happens is I get sent back to the Page on the site where tickets are purchased from.

How is this supposed to work please?

[Cliff]

Hi Neil. I’ll provide you some overall information about ET and ET+ … the bolded part links to a KB article that goes through the QR code checking, which will hopefully answer your specific question:

I see you’ve purchased Event Tickets Plus, our paid add-on plugin that upgrades the functionality of our free Event Tickets plugin.

Event Tickets Plus enables you to sell tickets via one of our supported eCommerce platforms. The free plugin only enables free RSVP-type tickets.

You can view our roundup/comparison of all the eCommerce plugins ET+ supports.

Our plugin uses your eCommerce plugin of choice, but your eCommerce plugin isn’t displayed for shopping pages. Please reference our Making Tickets KB article (screenshots are from an install using WooCommerce) for an idea how to create tickets for an event.

Site visitors would purchase tickets from each event’s single page/view (e.g. example.com/events/rogers-day-at-the-zoo/) — if there is an RSVP to submit or ticket to purchase.

The order confirmation email will include a QR code that can be scanned to “check in” someone at the door at the time of the event. You can read more at Tickets: Managing your orders and attendees.

I hope this info helps. Please let me know if you have any follow-up questions.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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