QR code scanner not working

[Rebecca Williams]

Hi – I would like to test the QR code scanning action before our event. I could NOT find the recommended QR scanner for ios “QuickMark,” it’s not offered anymore. So I downloaded another one. I logged into the WordPress site I’m using on my phone. Then, I went back to the scanner and tried to scan in a test ticket that I had completed. Nothing.

Tickets are in the events section, but we don’t have them showing yet. Again, just trying to test.

Please help.

[Cliff]

Hi, Rebecca. Sorry you’re not having a smooth experience.

I’m guessing you’ve already viewed https://theeventscalendar.com/knowledgebase/using-qr-codes-event-tickets-plus/

Before scanning a QR code, make sure you are logged in as an Administrator… then scan.

Scanning the QR code is the same thing as clicking the “Check In” button in the wp-admin Attendees Report.

Please let me know what you find out after your additional testing.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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