QR code reader checkins not updating inside of event

[Daniel Williams]

When using a QR reader to checkin attendees to an event, the number of “Checked In” is not being reflected inside the event on the Attendees tab. The “Checked In” field number does not increase nor is it being reflected next to the person’s name in the attendee list.

However, if the same code is scanned again it will tell you that they are already checked in but you just can’t see it in backside of the event.

Is there a fix for this?

[Victor]

Hi Jaime!

Thanks for getting in touch with us!

Unfortunately, this is a known issue we are already working on, in which the attendee list will not show up updated information about the check-in status immediately after a change, taking some time to reflect accurate information.

I will set this thread’s status to “Pending fix” and link it to the report. This way, we will notify you once a fix is released in one of our next maintenance releases of our plugins.

In the meantime, we’ve found a workaround you can use to lower the transient expiration time so that is updates the attendees information quicker.

You’ll have to paste the following snippet of code into your theme’s functions.php file to make it work:

add_filter( 'tribe_tickets_attendees_admin_expire', 'custom_tickets_attendees_expire' );
add_filter( 'tribe_tickets_attendees_expire', 'custom_tickets_attendees_expire' );

function custom_tickets_attendees_expire () {
   // number of seconds
   return 10;
}

That will update the attendees list every 10 seconds. If you want to disable the transient, you can set it to return 0 (zero), but this may not be recommended if you have too many attendees for an event.

We apologize for the inconvenience and we appreciate your patience while we work on this.

Best,
Victor

[Victor]

Hi Jaime!

Just wanted to share with you that a new release of our plugins is out, including a fix for this issue 🙂

Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-27-may-2018/

We apologize for the delay and appreciate your patience while we worked on this.

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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