Hi Heather,
This is our “Pre-Sales Questions” forum, so we cannot field technical support questions here.
I will close this thread.
Also, there is not a license tied to your email address, and we cannot provide support for unlicensed users. For technical support, please log into the account with which your premium license keys are associated and post in a premium support forum. If you do not have a premium license, please post your questions in our free support forums at http://wordpress.org/plugins/the-events-calendar.
Thank you,
George