QR code check in issue

[e2365412]

Hi,

I dont know why the QR code scan always tell me “please verify your API key is correctly entered on the settings page.”
btw, I’ve make sure API key is correct, also change new code, but still have same issue.

thanks.

[puppelina]

Hello, did you solve this problem? I’m now in the same situation 🙁

[e2365412]

Hi puppelina,

The issue still there, I’m waiting for the assistance.

[Andras]

Hi guys,

I’m sorry for the somewhat longer waiting time. We are experiencing an higher than usual load in our help desk. We have all hands on deck to ensure everyone gets an answer as soon as possible.

Sorry to hear about that issue with the QR code app and the key.

I had a similar case before. What helped, after setting up the api key is exiting the application and even removing it from the running apps, so it’s not running in the background.

Then start the application again.

Please check if this does the trick for you and let me know.

Cheers,
Andras

[e2365412]

Hi Andras,

I’ve change API key and exit the running app then re-start app to scan QR code , but it still show the same message “please verify your API key is correctly entered on the settings page.”

[Andras]

Hi,

Simply exiting (hitting the back or main button) sometimes is not enough, as the application still stays running in the background.

Try opening the list of your recent apps (I believe on iPhone it’s long pressing the button, on Android it’s the button with the square / 2 squares), and remove it from that list. This will fully close the application.

Also make sure that your website is not behind a coming soon or maintenance mode page, because then the app might not be able to connect and check the validity of your API key.

Let me know if this helps.

Cheers,
Andras

[e2365412]

Hi Andras,

The problem solved now, since I keep my website to coming soon mode, after disable that, QR code scan is work.

Thanks for your help.

[Andras]

Happy to hear it works! Awesome!

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

Cheers,
Andras

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