Purchased Event Tickets Plus, but the purchase is not visible in my account

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  • May 30, 2017 at 8:09 am #1290761
    Mieke
    Participant

    Hi,

    Purchased the Event Tickets Plus for 3 sites, but this information is not visible in my account.
    Here the CC transaction information.

    [Information redacted – Barry]

    Please assist? Thank you.
    Kind Regards,
    Mieke

    May 30, 2017 at 7:51 pm #1291124
    Geoff B.
    Member

    Good evening Mieke and welcome to the Events Calendar Support forum!

    Thank you for reaching out to us.
    I would love to help you with this topic.

    Could you tell me under which email address that purchase was made ?
    Or better yet, if you have the WooCommerce order #?

    This way I will be able to trace the transaction back and see what is going on.
    For now, I am only able to locate Order #1290710 for the Events Calendar Pro.

    You can use a private reply for that purpose, should you wish to.

    Hang in there!

    Geoff B.

    June 1, 2017 at 2:03 pm #1292064
    Mieke
    Participant

    This reply is private.

    June 2, 2017 at 4:56 pm #1292661
    Barry
    Member

    This reply is private.

    June 5, 2017 at 8:52 am #1293178
    Mieke
    Participant

    Hi Barry,

    Thank you for chasing the purchase order. I’m all set now!

    Wishing you a great day,
    Kind Regards,
    Mieke

    June 5, 2017 at 12:14 pm #1293298
    Barry
    Member

    Excellent – happy to help 🙂

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