Purchased Event Tickets and Event Tickets Pro – They are broken and I cannot eve

[Jonathan]

I cannot even get through FTP upload. There’s something wrong with the files. I’ve tried deleting them and re-downloading them from your site multiple times, tried different unzipping tools, I’ve tried changing my FTP program settings, etc. but every single time the upload fails and it’s with the same file every time.

Can you please fix this ASAP? We have a yoga studio we are opening in 2 weeks and planned on this actually working. Thus far it’s just become a huge frustration.

Here’s the feedback from our FTP server when uploading the plugin file- this is just the Tickets folder at this point.

Status: Starting upload of /Users/jonathannelson/Downloads/event-tickets/common/lang/tribe-common-es_ES.mo
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (162,241,155,98,245,69)
Command: STOR tribe-common-sv_SE.mo
Error: Connection timed out after 20 seconds of inactivity
Error: File transfer failed

[Andras]

Hello Jonathan,

Thanks for using our plugins and welcome to the help desk!

I’m sorry to hear about the upload issues. That is definitely not good. I’ll do my best to help you out with this.

I see that you are trying to upload the files manually.

Have you tried installing the plugins through your WP admin dashboard? If you go to Plugins > Add new > Upload you can select the zip file and get the plugin uploaded. Once that’s done you can activate it.

As for Event Tickets, since it is a free plugin and available in the WordPress.org repository, you can install even easier through the dashboard. Go to Plugins > Add new and type ‘Event Tickets’ in the search bar on the right side. You should see Event Tickets come up as the first hit. You just need to click on install, and it will be done.

If you want to stick to FTP upload, I’m not quite sure what is the process and the software you are using. As for the .po and .mo files you don’t really need to worry, especially if you use your site in English. So you can skip those without any issue.

Does any of this help?

Cheers,
Andras

[Jonathan]

That’s good to know, I’ll try that. Thanks!

—
*Jonathan G. Nelson*

[Andras]

Sure thing! Let me know how that works out. If there are still issues I’m happy to assist you further.

Cheers,
Andras

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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