Purchased but download isn't in my account

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Home › Forums › Calendar Products › Event Aggregator › Purchased but download isn't in my account

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  • September 3, 2015 at 5:16 pm #1001975
    Allison
    Participant

    Hi there

    I just purchased the iCal importer but it’s not in my downloads – also didn’t get an e-mail. Got an e-mail from Paypal that I paid $49, but nothing from you. Was needing to get this installed ASAP. help.

    September 4, 2015 at 4:36 am #1002033
    Brian
    Member

    Hi,

    Sorry for the issues with this.

    I checked and found the order and it still says Pending Payment on our end.

    Can you confirm that the Paypal Payment went through on your account in Paypal?

    You can provide that information as a private reply.

    Let me know and we can get this resolved.

    Thanks

    September 4, 2015 at 6:50 am #1002059
    Allison
    Participant

    This reply is private.

    September 4, 2015 at 8:27 am #1002128
    Brian
    Member

    Sorry for the let down we are looking into it.

    We are emailing you a zip of the ical importer.

    Look for an email from Rob.

    September 4, 2015 at 9:53 am #1002169
    Brian
    Member

    Leah responded to your email, but I wanted to post here that we manually completed your order so iCal Importer is able now to download in your account.

    I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic on the forum and we can help you out.

    Thanks

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