Purchase Ticket Link not Displaying

[Rick]

Hello,

I just purchased Event Tickets Plus which goes along with the other plugins from Modern Tribe I have on my site – Events Calendar and Event Tickets. When I go to create the event, it allows me to add the ticket information and edit the ticket, but it doesn’t display anywhere on the event page. I’ve already tried un-installing and re-installing both plugins and nothing changes. I checked if there is a theme conflict, by changing to Twenty Fourteen and there does appear to be a theme conflict. How do I fix it? Please advise.

Thank you

[Jennifer]

Hi Rick,

Thanks for reaching out! I’d be happy to help you figure out what’s going on here.

I took a look at one of your event pages, and it looks like you are indeed missing a few sections. You said you do think there is a theme conflict – were you able to get the sections back by switching to a default WordPress theme? Thanks for completing these troubleshooting steps in advance by the way!

Could you take a look in your current theme and see if you have a folder named tribe-events (/wp-content/themes/[your-theme]/tribe-events/)? Are there any template files in it? If so, can you please copy and paste those into a private reply (be sure to include the name of the file).

I am wondering if there were some customizations made that are overriding our default templates. You may also try going into Events > Settings > Display and changing the setting for Events template and see if that makes any difference.

Thanks!

Jennifer

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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