Purchase Ticket Field Won’t Appear For Specific Event But OK For Others

[Darren Healy]

Hi there

Basically this event: https://www.billingtonsoflenzie.co.uk/event/beer-tasting-event/

Is no longer showing the field to purchase tickets. This is strange as this event on the same site: https://www.billingtonsoflenzie.co.uk/event/wine-club-2/ does show the purchase field.

I need help with two things:

1. How to resolve this issue?
2. How to move the purchase tickets field above the map and location field/box?

This is urgent so if you can help me promptly that would be great.

Darren

[Trisha]

Hello, Darren!

Thank you for using The Events Calendar! I can help with this ?

I’m sorry to hear about this! Let’s see if we can get it fixed for you.

To start with would you mind sending a screenshot of the Tickets settings for each event? On the event admin screen about 2/3 of the way down, there is a meta box for tickets. It would be super helpful to see all of that information. Here’s a blank screen as an example:

I’ll wait to hear from you!

Cheers,
Trisha

[Darren Healy]

Hi Trisha,

The issue was resolved! It was an oversight with the dates in the calendar
– so simple.

Can you help with my other question please?

[Trisha]

Hi, Darren!

I’m glad to hear you got that worked out!

For your second question go to ‘Events > Settings’ in the admin are and click on the ‘Tickets’ tab. There is a select box to choose the ticket location in that tab. See the screenshot below for reference.

Does this help answer your question? Let me know how it goes!

Cheers,
Trisha

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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