Purchase of Event Ticket Not Triggering Follow Up Email Campaign

[Cliff]

Sorry this didn’t work for you, Chris.

To be clear, did you try 5.0 RC3? If yes, did you then contact FUE’s support again, at which point they stated it’s still an issue from our code?

As we are not the author of FUE, its interception of what gets sent via the wp_mail() function or the WC_Email class would be an issue for them to resolve. Sorry about you getting stuck in the middle on this. If FUE’s support has specific suggestions for our code, you can pass that on to us, they could email us directly at , or they could even submit a pull request at https://github.com/moderntribe/event-tickets. (Note that the code for WooCommerce Tickets is in a private GitHub repository but we could grant them access if they desired it.)

[Chris]

Here is the response they had given me before about the Event Category trigger not working.

[Cliff]

Chris, sorry again you’re sort of stuck in the middle of the two companies with this particular issue.

Since others stated it’ll be fixed in an upcoming release (including Woo’s support), we’re going to go with that for now.

Once their update is officially released, you’re welcome to bring this topic up again. We, of course, don’t want issues between our two plugins, but our plugin simply registers the custom taxonomy and FUE does things from there.

Again, if they have specific code recommendations for us, we’re more than happy to address those.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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